CONFIRMATION OF BOOKINGS:
• To confirm your reservation a deposit must be made.
• A 50% deposit is required to guarantee your reservation.
• The balance of your room charges to be paid at check-in.
• All cancellations must be advised in writing and will take effect the day it is received by Grand Hotel reservations.
• Cancellations received 7 days or more prior to arrival date will not incur a charge.
• Cancellations received between 1-6 days prior to arrival date will incur a charge of 50% of the total cost.
• Festival Season bookings (Christmas and New Year Period/ Chinese New Year Period) cancelled 30 days or more prior to arrival date will not incur a charge.
• Festival Season bookings (Christmas and New Year Period/ Chinese New Year Period) cancelled between 1-29 days prior to arrival date will incur a charge of 50% of the total cost.
• No-shows and stays that are cut short will incur a 100% cancellation fee on the full room rate for the entire period booked.
OTHER TERMS & CONDITIONS:
• All rooms are non-smoking,
• Price includes breakfast, Service Charge, and all taxes.
• An extra person supplement cost would be $40 per night.
• Check-out time 1200hrs midday and check-in time is from 1400hrs. Late check-out time can be arranged at the management’s discretion.
• We accept VISA, MASTERCARD, and AMERICAN EXPRESS.
• The hotel will not hold the responsibility for any damage or loss of items which are carried by guest/s during the stay.
• The management of the hotel has the right to take subsequent action against any damage or loss done by guest/s for hotel property/rules, during the stay.