THIS Nondisclosure Agreement (the “Agreement”) is made and entered into as of the day of 2018, by and between THE NUWARA ELIYA HOTELS COMPANY PLC of No. 236, Galle Road, Colombo 03 hereinafter known as the “Company”, and hereinafter known as the “Recipient”, and collectively known as the “Parties”. The Parties hereby agree as follows: 1. For purposes of this Agreement, “Confidential Information” shall mean any and all non-public information the Company has disclosed or may disclose to the Recipient, including but not limited to, information related to: events, or meetings, or any other, algorithms, formulas, specifications, drawings, data, strategies, plans, prospects, know-how and ideas, whether tangible or intangible, and including all copies, analyses and other derivatives thereof. 2. The Recipient agrees (i) not to disclose any Confidential Information or any information derived therefrom to any third person, (ii) to keep the Company’s Confidential Information confidential and take all the reasonable precautions to protect the confidentiality of such Confidential Information with the same degree of care with which it protects the confidentiality of its own confidential information, but in no event with less than a reasonable degree of care, and (iii) not to use any Confidential Information for any purpose whatsoever except to advance the legitimate business interests of the Company underwritten or oral instruction of the Company’s authorized officers. 3. All rights, title, and interest in and to the Confidential Information shall remain with Company. Nothing in this Agreement is intended to grant any rights to the Recipient under any patents, copyrights, trademarks, or trade secrets of Company. 4. The validity, construction and enforceability of this Agreement shall be governed in all respects by the law of Sri Lanka. This Agreement may not be amended except in writing signed by a duly authorized representative of the respective Parties. This Agreement shall control in the event of a conflict with any other agreement between the Parties with respect to the subject matter hereof. The failure of either party to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights. IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date first above written.
CONFIRMATION OF BOOKINGS:
• To confirm your reservation a deposit must be made.
• A 50% deposit is required to guarantee your reservation.
• The balance of your room charges to be paid at check-in.
CANCELLATION POLICY:
• All cancellations must be advised in writing and will take effect the day it is received by Grand Hotel reservations.
• Cancellations received 7 days or more prior to arrival date will not incur a charge.
• Cancellations received between 1-6 days prior to arrival date will incur a charge of 50% of the total cost.
• Festival Season bookings (Christmas and New Year Period/ Chinese New Year Period) cancelled 30 days or more prior to arrival date will not incur a charge.
• Festival Season bookings (Christmas and New Year Period/ Chinese New Year Period) cancelled between 1-29 days prior to arrival date will incur a charge of 50% of the total cost.
• No-shows and stays that are cut short will incur a 100% cancellation fee on the full room rate for the entire period booked.
OTHER TERMS & CONDITIONS:
• Price includes breakfast, Service Charge, and all taxes.
• An extra person supplement cost would be $40 per night.
• Check-in begins at 3:00 PM, and check-out is by 12:00 PM. Please note that early check-in and late check-out incur mandatory additional charges
• We accept VISA, MASTERCARD, and AMERICAN EXPRESS.
• We accept full responsibility for all charges incurred during our stay. If the designated party, company, or credit card does not settle the account, I authorize the hotel to charge my credit card for any outstanding balances, including damages or fees.
• All guests must present valid identification at check-in. International guests need a passport, while local guests can provide a government-issued ID.
•To maintain the comfort and security of all guest’s, non-residents guests are not allowed in guest rooms or on guest floors.
•If you have food allergies or dietary restrictions, please inform hotel staff. Guests are responsible for avoiding any allergenic items during meals.
•All rooms are non-smoking, with fees for violations. Designated smoking areas are available.
•For your safety, please use in-room safety deposit boxes for valuables. The hotel is not liable for items left outside secure areas.
•The hotel provides vehicles for guest use but does not assume responsibility for third-party vehicle insurance or coverage.
• The hotel will not hold the responsibility for any damage or loss of items which are carried by guest/s during the stay.
• The management of the hotel has the right to take subsequent action against any damage or loss done by guest/s for hotel property/rules, during the stay.
Our Commitment
Journey to the heart of nature commences! Allegiance to nature comes to live…
At The Grand, our team is passionate about ensuring that we are environmentally responsible. We believe that the World is a huge family. We regard the sky as our father, the earth as our mother and everything relating to nature as our siblings. We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.
In delivering this commitment, The Grand Hotel will endeavour to:
This policy is issued to all staff members, our guests and stakeholders and reviewed and updated frequently.
Our Commitment
Community is an important part of our hotel. Without Community we cannot sustain and success. It is always part of us. The Grand Hotel engage in activities geared towards uplifting and supporting communities through the continuous provision of opportunities that will positively impact the social and economic development of citizens in and around these communities.
In delivering this commitment, The Grand Hotel will endeavour to:
This policy is issued to all staff members, our guests and stakeholders and reviewed and updated frequently.
Our Goals for 2025
Our Commitment
The Grand Hotel is committed to ensuring the health and safety of all persons in the workplace including employees, contractors and other visitors. Our employees, contractors and visitors have a duty of care including: the responsibility to work safely, to take all reasonable care for their own health and safety, and to consider the health and safety of other people who may be affected by their actions. We take all reasonable and practical steps to improve work safety conditions and strive to uphold core values of safety, knowledge, integrity and leadership in order to achieve its goal of zero harm.
In delivering this commitment, The Grand Hotel will endeavour to:
This policy is issued to all staff members, our guests and stakeholders and reviewed and updated frequently.
Our Commitment
The Employees commitment and valuable contribution by word and deed. We, The Grand respect the Team Members and their rights. We make sure that their labor rights are protected within the shelter of “The Grand “.
In delivering this commitment, The Grand Hotel will endeavour to:
Human rights and labor due diligence: Ensure full respect of human and labor rights in all company activities by performing due diligence assessments when necessary and defining corrective actions based upon the findings.
Human Resources practices: Adopt Human Resources policies and procedures for all operations including labor standards policies and procedures and provide clear communication throughout the company
Personal and professional development: Foster personal and professional development and encourage employees to balance their work and personal responsibilities; and
Open dialogue and resolving concerns: Encourage employees to take their concerns up directly with management and create an environment where open dialogue is the preferred way of resolving issues.
Child safeguarding: Paying special attention to the education on the protection of the rights of children and minors, particularly in terms of sexual and physical abuse.
This policy is issued to all staff members, our guests and stakeholders and reviewed and updated frequently.
Our Commitment
We the family of Grand Hotel are committed to achieve maximum customer satisfaction by focusing on guests at the heart of everything we do and by thinking of guest expectations in advance in a view of creating a difference and become a pioneering model in the hospitality industry in Sri Lanka and adherent Zero-defect concept; To be an exemplary business to all other organizations and create value.
Guest Feedback,
Staff Feedback,
We have the accompanying methodology set up to guarantee we are observing staff feedback and rolling out any vital improvements to our business because of that input:
Goals for 2025
Short Term Goals
Guest
Responses to feedback should be timely, so that a manager’s response is visible to future reviewers. The faster the manager responds to a negative online review, the faster the reviewer is appeased and prospective reviewers can see that the manager and the firm are dedicated to solving customer complaints in a timely fashion.
First Response Time, Customer Retention Rate, Customer Satisfaction Score
Offer Freebies to Repeat Customers, Frequent Customer Discounts or Cash Back, Email Promotions
Spread the Word with Social Media, Say Thank You
Staff
Make sure performance appraisals are consistent, make employee development a priority, empower employees to do their jobs well, Communicate clear expectations
Having a training and development plan for covering 50% of above subject
Long Term Goals
Guest
Staff
Child Protection Policy
Our Commitment
The Grand Hotel is very sensitive to all matters that concern the safety and protection of children and their rights. We are aware that sexual exploitation and other forms of child abuse can occur in the tourism industry. Therefore, our hotel is committed to protect the children within our property. Children up to the age of 18 may be subject to many forms of abuse and exploitation including but not limited to:
Physical and verbal abuse from family members/guardians, other guests, employees or visitors, Confinement, being locked alone in a room for periods of time , Abandonment, being left on the premises without proper supervision, Undertaking work meant for adults or without special conditions to protect them, Pornography, Trafficking, Sexual abuse and Prostitution
In delivering this commitment, The Grand Hotel will endeavor to
Under the National Child Protection Authority, the following acts are in place for the protection of children in Sri Lanka:
Child Sexual Exploitation Policy
The Hotel management is committed to protecting children who are staying at the premises. We strongly believe that children should be safe from harm and we condemn the exploitation of children and young people under 18, who may have been persuaded by an adult to come and stay in our hotel and receive, in exchange for performing sexual activities, free accommodation, drink and food. We also condemn the general exploitation of children for commercial sexual activities, illegal transferring, child abuse, child labour and child marriage.
The Code of Contact for the Protection of Children from Sexual Exploitation in Travel & Tourism, Child Sex Tourism, is defined as the commercial sexual exploitation of children by men and women who travel and at the destination they engage in sexual acts with children, any person under 18 years old. Our staff will be trained to be alert to recognize possible cases where children may be in danger when accommodated in the hotel by adults, especially when only one adult and a child are involved.
The staff will be expected and encouraged to report any child protection concerns to management. The Management is committed to follow up all reports and refer information about child exploitation to the relevant authorities. We will actively display the child protection campaign in our business so as to ensure that our customers know our position. We will find ways to positively support local children in our community, including raising general issues about child vulnerability to local authorities and community associations.
Reserve your seat, savor the moment – Where Tables Meet Taste
