The GDPR will give more controls over guest data. We will secure your information as per the privacy and security policies. This will give clear explanation about who are we, information we keep with us, how we are going to use and how long data’s will keep with us. This statement will mention the rights as per the data protection law.
The Grand Hotel, Nuwara Eliya is a place where our guests are pampered to a royal stay, where their comfort and happiness becomes our main goal.
We pledge to provide regal, personalized service and facilities for all our guests who are welcomed, with arms wide open to a majestic, exclusive, luxurious refined ambiance.
The Grand hotel, Nuwara eliya experience rejuvenates the heart, body and soul, where guests experience the unexpected.
You can be able to contact us through [email protected] for General Data Protection inquiries and Reservations.
To give best services or to meet your requirements we will receive some personal information’s, which will include your names, address, Nationality, contact number, Arrival Date, Departure Date, email, occupation and payment details.
Apart of this any likes dislikes, diseases and other details will give us to feed better services for you.
We are using STAAH system for Booking Engine and Channel Manager. STAAH is covered by general regulations such as not viewing guest information by third parties, STAAH and us (the support team) are also still considered third parties, and we cannot view this information on your Channel Manager or Booking Engine. Only your team (the property) can access this information using the Access Key.
At the same time we offer Weddings and Pre-shoots. All the given details will keep as safely and we won’t share with other personals.
We are following security procedures strictly for the storage and disclosure of guest personal information’s as per the Tourism Industry Practices
We have developed website with Hypertext Transfer Protocol Secure (HTTPS). Guest correspondences are communicating through Secure Sockets Layer (SSL). All the communication between server and browser is encrypted. Phishing attacks can’t be happen and data can’t be modified (Data Integrity).
To prevent Financial Crimes, we will share your information’s to Fraud Prevention Agencies and Police Requirements.
We will keep your records for 7 days and details will erase from the system.
As per the data protection law’s you have right to change your consent and to request your details of any personal information that we hold about you.
We would love to email you Gift Vouchers and offers through contactable ways. You have right to inform or ask not to use any personal information’s for promotional or marketing purposes.