Rooms and Rates
  • Q) What is the Check-in and Check-out time
  • A) Check-in time is 02.00 pm and Check-out time is 12.00 pm
  • Q) How can I cancel my reservations without any charge
  • A) To cancel, please contact our reservations team,
  • Tel: +94 52 2222881-7 | Fax : +94 52 2222264-65
    E-mail: [email protected]

  • Q) Does hotel has Safe Box ?
  • A) Yes we have in all guest rooms

Facilities
  • Q) Does hotel has pool facility
  • A) Yes, We have pool facility and it has warm water
  • Q) Does Hotel Has GYM Facility
  • A) Yes we have
  • Q) Does hotel has SPA Facility
  • A) Yes we have

General Hotel Information
  • Q) Which is the nearest City Center?
  • A) Nuwara Eliya, walking distance (7 minutes)
  • Q) Which is the nearest train station?
  • A) The nearest railway station is in Nanuoya only 8 km away from the hotel
  • Q) Do you have any child policy?
  • A) Yes, we have. Up to 6 years of age we will provide free of charge and from 6 to 12 age will charge half rate and other we will considered as Adults
  • Q) Do you have Wi-Fi in the hotel
  • A) Yes we have
  • Q) Are you doing Weddings at Hotel
  • A) Yes we can do, please contact reservations. You can request through “Contact and Arrival”
  • Q) Do you have Baby Cots and Baby Sitting Services
  • A) Yes we have
  • Q) Do you have allay parking
  • A) Yes we have and it is complementary for all guests
  • Q) What facility do you have for disabled guests?
  • A) Yes, we have
  • Q) Does hotel has Tour Desk for Excursions?
  • A) Yes we have Tour desk called “Grand Outdoors” and can arrange any tours for your convenient time.
  • Q) Does hotel has Doctor Facility?
  • A) Yes, doctor on call is available
  • Q) What Voltage hotel is using?
  • A) 230 Voltages
  • Q) Does hotel has Pet Policy?
  • A) Pets will not allow to the Hotel
  • Q) Do you have News Paper facility?
  • A) Yes.
  • Q) Can I pay the bill through Visa Card ?
  • A) Yes you can, We will accept Visa, Master and Amex Cards
  • Q) Does hotel has Multilanguage Speaking Staffs?
  • A) Yes, Our staffs will speak Sinhala, Tamil, English, Balinese, Nepal, Arabic, etc…

  • Dinning
  • Q) Do you have Vegetarian Menu
  • A) Yes we have vegetarian foods
  • Q) Does hotel has 24 Hours room service facility
  • A) Yes we have
  • Q) Will hotel provide gluten-free food?
  • A) Yes we do.
  • Q) Does this hotel offers Halal Foods?
  • A) Yes we do