Check In
Check Out
Promo Code
Nationality
Rooms and Rates
  • Q) What is the Check-in and Check-out time
  • A) Check-in time is 02.00 pm and Check-out time is 12.00 pm
  • Q) How can I cancel my reservations without any charge
  • A) To cancel, a reservation please contact our reservations team,
  • Q) Does the hotel have Safety Lockers?
  • A) Yes, Safety Lockers are available in all guest rooms
Facilities
  • Q) Does the hotel have a pool facility
  • A) Yes, we have a temperature-controlled swimming pool
  • Q) Does the hotel have a Gymnasium
  • A) Yes the Hotel has a Gymnasium
  • Q) Does the hotel have a Spa facility
  • A) Yes, we have a Spa operated by Internationally trained Therapists
General Hotel Information
  • Q) Which is the nearest City Center?
  • A) Nuwara Eliya, walking distance (7 minutes)
  • Q) Which is the nearest train station?
  • A) The nearest railway station is in Nanuoya, 8 kms from the hotel
  • Q) Do you have any child policy?
  • A) Yes, we have. Children up to the age of 6 years is free of charge and from the age of 6 to 12 half rate is charged and all above the age of 12 are considered as Adults
  • Q) Do you have Wi-Fi in the hotel
  • A) Yes we have
  • Q) Do you take reservations for Weddings
  • A) Yes we do, please contact the reservations. You can request through “Contact and Arrival”
  • Q) Do you have Baby Cots and Baby Sitting Services
  • A) Yes we have
  • Q) Do you have valet parking
  • A) Yes we have and it is complementary for all guests
  • Q) What facility do you have for differently abled guests?
  • A) We do have a public washroom for differently able guests as well as certain number of guest rooms
  • Q) Does the hotel have a Tour Desk for Excursions?
  • A) Yes we have Tour desk called “Grand Outdoors” . We could arrange any excursions at your convenience.
  • Q) Does the hotel have medical Facility?
  • A) Yes, the hotel has the doctor on call facility
  • Q) What Voltage does the hotel use?
  • A) 230 Voltages
  • Q) Does the hotel have a Pet Policy?
  • A) Pets are not allowed in the Hotel
  • Q) Do you have News Paper facility?
  • A) Yes.
  • Q) Can I pay the bill through Visa Card ?
  • A) Yes you can, We accept Visa, Master and Amex Cards
  • Q) Does the hotel have Multilanguage Speaking Staffs?
  • A) Yes, Our staff speak Sinhala, Tamil, English, proficiently and certain operational staff are fluent in Balinese, Nepalese, Arabic, etc…
Dining
  • Q) Do you have a Vegetarian Menu
  • A) Yes we do have vegetarian and a vegan menu
  • Q) Does the hotel have 24 Hours room service facility
  • A) Yes we do have
  • Q) Will the hotel provide gluten-free food?
  • A) Yes we can cater to the requirement
  • Q) Does the hotel offer Halal Food?
  • A) Yes we do