The Grand Hotel, Nuwara Eliya is a place where our guests are pampered to a royal stay, where their comfort and happiness becomes our main goal.

We pledge to provide regal, personalised service and facilities for all our guests who are welcomed, with arms wide open to a majestic , exclusive, luxurious refined ambience.,

The Grand hotel, Nuwara eliya experience rejuvenates the heart, body and soul, where guests experience the unexpected.

Employee Oath

I can and I will never say no
Always smiling, ready to help
I will be the best version of me.

To preserve and protect the hotel and its’ history, to upgrade the hotel and operate same with modern conveniences, to create a comfortable and a relaxing space for our guests to unwind in, to operate a sustainable business that is financially stable, to be upto date and techno and social media savvy, to create a happy and a respected environment to our staff to operate in, to be responsible for the place and community we operate in, to be a green organization with Zero waste, to be respected and recognized by our stakeholders as the number one heritage hotel in the world.